1. Use of the Website
The use of the Website at: www.chitadelivery.co.il including the content and services offered therein and any part thereof (the ” Service“), is subject to these Terms of Use and the Privacy Policy, as defined below (the “Terms of Use” and/or this Agreement). By using, registering, browsing the Service and/or any other action in the Service, you (” you”) warrant that you have read and accepted the Terms of Use and that they constitute a binding agreement between you and Cheetah Couriers Ltd. (the ” Company“, or ” we“). If you do not agree with any of the Terms of Use, you must immediately cease any use of the Service.
The Terms of Use may change from time to time, at the Company’s sole discretion and without prior notice. In the event of material changes, the Company will notify you by posting a notice on the Service.
The use of the Service is subject to the provisions of the Engagement Agreement for the Provision of Domestic Courier Services, to the extent signed between the User and the Company ( the “Engagement Agreement“). In the event of any contradiction between a provision of this Agreement and a provision of the Engagement Agreement, the provisions of the Engagement Agreement shall prevail, except for the provisions of the Privacy Policy.
2. License
Subject to the Terms of Use, the Company will grant you a limited-time, revocable license (at the sole discretion of the Company), non-exclusive, non-transferable, non-sublicensable, non-revocable license to make personal and non-commercial use of the Service.
3. Restrictions and prohibitions
You undertake not to: (a) sell, license (or sublicense), rent, assign, transfer, pledge and/or share with a third party your Account and/or any portion of your rights under the Terms of Use; (b) transmit, distribute, copy, reproduce, publish, make and/or play to the public and/or broadcast the Service and/or any part thereof; (c) refer to the Service by using framing; (d) make use of the Service and/or distribute any part thereof in jurisdictions where such action and/or any part of the Service constitutes a violation of the law, or in which such action will subject the Company and/or any of its related parties to the obligation to register in such jurisdiction or country; (e) make, encourage, promote, guide and/or assist another to make any unlawful, offensive and/or harmful use of the Service; (f) visit the Service and/or any part thereof in an unauthorized manner and/or make use of the Service using unauthorized methods and/or means, including but not limited to robots, caterpillars, spiders and/or any other automated means; (g) modify, translate, reverse engineer (unless applicable law expressly prohibits such restriction), make any attempt to discover the source code of any part of the Service and/or create derivative works of the Service and/or the Service; (h) make any use of the Service in a manner that may reveal and/or distribute the source code of the Service and/or any part thereof and/or which may subject the Company to the obligation to disclose and/or distribute the source code of the Service and/or any part thereof and/or use that may grant a third party the right to modify or create derivative works of the Service and/or the source code; (i) create an account on behalf of pseudonymous or dual identities, create an account for a third party other than yourself, or create a new account after we have already closed or deactivated your account; and/or (j) attempt to interfere, hack and/or decrypt any transfer to and/or from the servers related to the Service, or burden the Service and/or the Service’s server. The use of the service involves an active connection to the Internet. You are solely responsible for arranging and paying for such connection as well as for any services, equipment or device that you may require to access and use the Service. You represent and warrant that you are at least eighteen (18) years of age and that you possess all licenses, permits, consents and approvals required by law to enter into the Terms of Use and Use of the Service.
4. Receivingshipmentsfrom abroad
Of the company’s total activity, we also handle shipments of goods purchased online from suppliers/manufacturers abroad. It should be clarified that the handling fee is not charged by us when handling regular shipments, but rather when handling shipments that require special handling and/or tax collection for the tax authorities.
After the goods are cleared from customs, we take care of the delivery of the goods to customers in Israel in accordance with the laws of the State of Israel. It should be clarified that there are various taxes that apply to the import of goods into Israel (including: VAT, purchase tax, etc.), and you are fully responsible for checking the taxation that applies and is paid by you.
Any product with a value exceeding the amount exempt from VAT according to the tax laws is subject to VAT according to the law. The payment request is forwarded to you even before the goods arrive in Israel. As a private courier company, we are obligated to submit to the customs broker the invoices for the cost of the goods purchased by the customer, which are transferred to us by the overseas supplier before the shipment arrives in Israel.
The calculation of the dollar exchange rate is made according to the rate known at the time of receipt of the goods order file, in order to streamline the process of unpacking the goods as much as possible, inter alia, in an attempt to avoid the possibility that additional costs will be changed on you by customs, including for the storage of the goods. The calculation of the value of the goods is performed by us on the basis of the website of the Israel Tax Authority, according to the rate published on the customs website and on the basis of the declarations of the value of the goods received from the various suppliers. In this regard, we serve as a trustee of the Israel Tax Authority, and nothing more. For your convenience, the following is a link to the website according to which the calculation of the value of the goods is performed: Click here
It is hereby clarified that on the day the goods are actually released by the customs broker, there may be a difference in the dollar rate (whether down or up), compared to the dollar rate that was correct at the time of our calculation.
It is further clarified that there may be cases in which the relevant currency rates that are customary at the time in which the value of the goods is calculated will cause the value of the goods to exceed the amount exempt from VAT, while after a rate update is made, the value of the goods will fall below the amount exempt from VAT or vice versa.
It is further clarified that since the calculation of VAT and its payment by you are prepared at the early date of the actual release of the goods, it is possible that on the day of the release of the goods, an update will be made to this component as well, in such a way that the amount of VAT will be different from the original amount paid by you. In this matter as well, we serve as a trustee of the Israel Tax Authority, and all the tax money as calculated on the day of release is transferred by us to the tax authorities.
If you have any objections regarding the calculation of taxes and/or expenses and/or commissions in connection with the Black Goods, you must contact ccs@chita-il.com address by e-mail, within seven (7) days from the date of the payment demand notice.
Advancing payment shortens the time it takes for the shipment to be released and reach you. It is hereby clarified that the costs of clearing the shipment may be supplemented by storage costs at customs due to a delay in its release . Shipments that are not released from customs after a period defined by the customs authorities will be transferred to the Saban and will be subject to destruction. This is a procedure in which Cheetah has no party in the matter and/or influence on customs decisions
After payment, and upon the arrival of the goods in Israel, the shipment enters a clearance process with customs. After release, the shipment departs from Ben Gurion Airport for distribution through one of Cheetah’s shipping routes to the recipient. This procedure is usually carried out without any special problems and is usually completed within a reasonable period of time.
If the shipment requires a physical inspection by customs, we will continue to handle its clearance, but this may delay the process by a few more days and may result in the incursion of storage costs and currency exchange rates as aforesaid – this matter is beyond our control and is subject to the decision of customs only and cooperation with you.
Important to inform! During the clearing phase, the shipment will be stored under customs supervision and customs storage costs may be charged to you accordingly. These are the provisions of the law and we are subject to it, act according to it, and have no control over these storage costs. You can be updated on the procedure at any time, through tracking through the service.
It is clarified that if you wish to release the goods independently, without paying a handling fee to the Company, you may do so in one of the following ways of your choice:
Through the customs brokerage company at Ben Gurion Airport – you must contact us by email ccs@chita-il.com in order to coordinate arrival at the customs brokerage company located at Ben Gurion Airport in order to receive the goods documents from the customs brokerage company. After withdrawing the documents, you must go to the Chamber of Commerce at Ben Gurion Airport and release the shipment from customs. If you choose to release the goods independently as aforesaid, the cost of releasing the goods will be according to the price list of the customs brokerage company and the Chamber of Commerce known on the day of release. For your convenience, attached is a link to the updated price list of the Chamber of Commerce (effective as of February 1, 2020):
https://drive.google.com/open?id=1AmS_fzdB8sr3oKN1FTPDKRrhEfmdPLcz
By contacting the Chamber of Commerce online by email – for your convenience, an explanatory document on behalf of the Chamber of Commerce is attached.
https://drive.google.com/open?id=1cdn4V6KXlR2OmJszEAer_htpflTfokfw
5. Intellectual Property
All intellectual property rights in connection with the Service, including, but not limited to, software, platforms, algorithms, technology, design, information, services, text, files, video clips, images, photographs, applications, sound and music, content, products, any other proprietary content and any improvement, modification and derivative creation of all of these are the exclusive property of the Company and/or its licensors, who have all rights in such materials, Includes all intellectual property rights in connection with them. The term ” intellectual property rights” means, whether registered or not, worldwide: (a) rights related to written, design, and photographic works, including copyrights; (b) trademarks, service marks, logos, trade names, goodwill; (c) patents, patent applications and inventions; (d) rights equivalent to those mentioned above and any other proprietary right related to intangible property; (e) splits, extensions, extensions, renewals and re-registration of any of the rights mentioned above, whether existing today or to be submitted, registered and/or received in the future.
You agree and are aware that the Company has the full right, at any time and for any reason whatsoever or for no reason at all, to redesign, change the order, structure and specifications, characteristics and any other component and/or aspect of the Service or any part thereof.
Nothing in these Terms of Use and/or anything contained in the Service shall constitute a transfer and/or grant of any rights with respect to intellectual property rights in any part of the Service, other than the limited license in Section 2 above.
6. Content of third parties
To the extent that the Service contains links to external services and resources, the Company does not control the availability and content of those services and resources. If you have a question, objection and/or problem with any matter relating to such services and/or content, or any link to them, you must direct them to the third party that provides them. Such links are available to you in the Service only for your convenience and the Company is not responsible for such links and/or content. In the event that you leave the Service by clicking on a link and/or consume and/or view and/or make any use of content that is not on behalf of the Company, you should know that you do so at your own risk. The content to which you are exposed through links has not been developed, edited and/or checked by the Company and the Company will not be liable for any damage or loss caused for any reason related to the services, information and/or any content provided by other websites and/or services, including, inter alia, as a result of delays, defects and/or omissions that may be therein. The Company does not make representations and/or make promises and/or recommendations and will not be responsible for any content provided by a third party. The Company recommends that when you are referred to third-party websites and/or services and content in a link, be careful and read carefully and comply with the terms of use and privacy policy of such websites, services and content.
7. Registration
In order to place orders through the Service, you must create a user account by completing the registration process. Registration requires entering your basic details, you must provide reliable and accurate details. You must inform the Company of any changes to your personal details as detailed in the registration form, including your e-mail address. You are solely responsible for maintaining the confidentiality of your username and password and for securing access to your account. You undertake not to disclose your login details to any third party and you are aware and you agree that you will bear full and exclusive responsibility for any action and/or use of your account, whether done with your permission or not. You must notify the Company without delay of any unauthorized use of your account.
8. Orders; Shipping
Upon confirmation of your registration for the Service by the Company and subject to the Terms of Use and your signing of the engagement agreement with the Company and its terms, you may use the Service to purchase Services and place orders from the variety of types of services appearing in the Service, as updated by the Company from time to time (” Orders“). Reservations are subject to payment and delivery conditions, as stated at the time of booking. The price that will apply to the reservation will be the price shown to you at the time of booking, in New Shekels, and it does not include VAT. You are solely responsible for all taxes and levies that will apply to the consideration in connection with the Services, including VAT and any expenses incurred by you in connection with the Terms of Use. Payment for the reservation will be made by credit card or any other payment method that the company authorizes to pay with upon completion of the reservation on the service. It is clarified and emphasized that the order will be considered complete only after you have provided the details of a valid payment method and the transaction has been confirmed by the credit card company. In the case of payment by credit card, the payment is made directly to the company’s account through the various clearing companies.
The availability of the various reservations and services offered on the Service is limited, and it may not be possible to deliver the reservations and/or services ordered when making a reservation on the Service. The Company reserves the right to change the variety of reservations offered in the Service and/or the prices of the reservations and/or services offered in the Service, subject to its sole discretion, and the Terms of Use and/or the Service do not obligate the Company to offer and/or provide any reservations.
The service is limited to the distribution areas of the Company and/or anyone on its behalf. Reservations from certain regions may not be accepted. The Company may reduce or cancel distribution areas due to weather conditions, courier availability, or any other reason. If the details, including without derogation, the delivery address you provided are incorrect (in whole or in part) or in part and/or will not be available at that address at the time of shipment and as a result the shipment will be delayed and/or failed, the Company will be entitled to charge you the cost of the order as if it had been placed. The manner and time of delivery of the order and the shipping charges are as specified in the Engagement Agreement.
The Company may, subject to its sole discretion, use as part of the Service means of identification for the purpose of verifying the order, such as confirmation by SMS or email. Without such verification, to the extent required, it will not be possible to provide the service. Please note that this confirmation does not obligate the Company to deliver the orders you have ordered, and it only indicates that the details of the order have been recorded in the Company’s system.
Please note that a transaction executed through the Website by credit card is defined as a remote sale transaction in accordance with Section 14C of the Consumer Protection Law. A customer who wishes to cancel the transaction will be notified by telephone and in writing. The customer will be able to cancel the transaction subject to the provisions of Section 14C of the Consumer Protection Law and by info@chita-il.com e-mail notification.
The Company may from time to time advertise promotions in connection with the Service. The Company may modify, terminate or cancel any Promotion at its sole discretion. An update, change or cancellation regarding a promotion may take time to be reflected in the Service and the Company’s publications. Without derogating from the above, promotions depend on the availability of the service, the orders and the company’s goals. The price and terms of purchase that appear on the checkout screen are the terms that will apply to your order, you are requested to read them carefully. You are requested not to rely on a sale before contacting the company in order to check its validity and terms. The offers, discounts and coupons that appear on the Service are valid for purchase on the Service only, and in accordance with the details in the Service only.
9. Privacy
The Company’s Privacy Policy is available for your review at the address that is an integral part of this Agreement (the “Privacy Policy“) – click here
10. Limitation of Liability
The Service is made available to you as is (“AS IS”) and without warranty and/or promise of any kind, whether express or implied and/or by virtue of law (to the extent permitted by applicable law). To the extent permitted by law and to the maximum extent permitted by law, the Company makes no promise and will not be liable, including, but not limited to, merchantability, infringement of rights and fitness for a particular purpose. The Company does not guarantee that the Service will be accessible without interruption, always available, or free of defects and malfunctions, typographical errors or errors, or that the Service or the server on which the Service is located is free of viruses and/or any other harmful factors. The Company does not guarantee and/or make any representation regarding the use of the Service and its content, including and without derogating from orders, and/or the results of such use in all matters relating to accuracy, truthfulness of content, reliability and/or any other matter. You are solely responsible for taking all necessary and/or recommended precautions in your opinion to protect yourself from claims, damages, loss and/or danger that may arise as a result of and/or in connection with your use and/or reliance on the Service, the Orders and/or any part thereof. The Company shall not be liable for errors or delays, including without derogation from the courier companies on its behalf, or for errors and/or delays resulting from disruptions or failures in the Internet. If, notwithstanding the aforesaid, the Company is found responsible, the exclusive remedy to which it is entitled is the corrected execution of the order for the Service, and the Company will not be responsible for the provision of additional remedies beyond that.
To the extent permitted by law and to the maximum extent permitted by law, in no event shall the Company and its affiliates including partners, officers, directors, employees, shareholders, agents, licensors, subcontractors and suppliers be liable to you and/or any other entity under any legal theory, whether for contractual, tort or otherwise, or for direct or indirect damage, Secondary and/or circumstantial, including and without limitation loss of profits, loss of business opportunities, loss of income and/or profit, loss of pocket, damage to reputation, loss of information, special, punitive and/or exemplary compensation; arising out of and/or related in any way to the Service and/or the Orders, including your use of it and/or your reliance on it and/or any part thereof and/or any malfunction, inaccuracy, omission, defect, security breach and/or any failure to perform by the Company. Without derogating from the generality of the aforesaid, the cumulative liability of the Company and/or the Company’s representatives for all damages arising from the Terms of Use or in connection with the Service or Orders, will be limited to the amount you paid to the Company for the Product or alternatively the sum of one hundred (100) New Shekels, whichever is lower.
11. Indemnification
You undertake to defend and indemnify the Company and anyone on its behalf, including and without limiting all of its owners, directors, officers, affiliates, and employees against any and all losses, expenses, costs, claims, damages (including reasonable expenses due to attorneys’ fees, expert rates, and any other reasonable litigation-related expenses) arising out of and/or in any way related to your use of the Service, Reservations, your account and/or your violation of the Terms of Use.
12. Cancellation
The Company may cancel this Agreement and/or suspend your right to enter and/or use any part and/or all of the Service for any reason and without prior notice. Upon cancellation, you must immediately cease any use of the Service. In the event of a cancellation, the terms of your obligation in the following sections will continue to apply: 3, 5, 6, and 9-13.
13. General
13.1 The terms in the Terms of Use are the sole and complete terms that apply between you and the Company with respect to the subject matter of this Agreement.
13.2 The laws of the State of Israel will apply to these Terms of Use and everything related to and/or deriving from them. The competent courts in the Tel Aviv District shall have exclusive jurisdiction over each claim in connection with these Terms of Use, and no other court shall have parallel jurisdiction. In a legal proceeding, the records of the data processing computer of the company, which maintains a computerized record of all the actions on the website, will serve as conclusive evidence of the validity of the data and information contained therein.
13.3 If a provision of the Terms of Use is determined to be unenforceable and/or invalid by a judicial instance, it will be deemed that this provision has been changed only to the extent required to be enforceable and valid. If in any case the term is considered invalid and/or unenforceable, the term will be deemed to have been deleted from the Terms of Use and will not render the other terms of the Terms of Use invalid or unenforceable.
13.4 No conduct, waiver, omission and/or delay and/or delay by any party in exercising any of its rights under this Agreement and/or the law shall be deemed a waiver of any right or as consent to any breach or non-compliance with the terms of this Agreement or as granting a postponement or extension or as a change, cancellation or addition to any term, unless made in writing and expressly.
13.5 This Agreement does not confer any rights on a person who is not a party to it, and this Agreement does not constitute a contract for the benefit of a third person within the meaning of the Contracts (General Part) Law, 5733-1973.
13.6 The Company may assign this Agreement, in whole or in part, subject to its sole discretion. You are not permitted to transfer and/or transfer this Agreement to a third party without obtaining the Company’s prior written approval. Any unauthorized transfer will be considered null and void.
13.7 Without derogating from any right and/or other remedy under any law and/or the Terms of Use, the Company reserves the right, subject to its sole discretion, for any reason whatsoever and at any time it wishes, to restrict and/or block your access to the Service and/or prevent you from using it and/or any part thereof, including, inter alia, due to a reason and/or technical malfunction. Violation of the Terms of Use, the Engagement Agreement and/or any law, the provision of incorrect and/or out-of-date details.
13.8 The Company shall not be liable for any act or omission arising from force majeure, in connection with the Service, including the delay in performance or non-performance of its obligations under this Agreement, in whole or in part. “Force Majeure” means an event or factor that the Company did not know or foresee, and/or which is not under its reasonable control, and which directly or indirectly prevents the Company from fulfilling its obligations under this Agreement, in whole or in part, and/or causes the fulfillment of one of the Terms of Use in those circumstances to be impossible or different from what was agreed upon between the parties. Force majeure includes, including, but not limited to, third-party failures, a health emergency, a pandemic, malfunctions originating in infrastructure, including the Internet or electricity, a strike, and security incidents.
13.9 “Notice Regarding the Receipt of a Credit Indication”: We wish to inform you that in accordance with the Credit Data Service Law, Cheetah Couriers Ltd. is entitled to request about you and receive an indication from time to time on the question of whether to give you credit for the purpose of entering into a credit transaction. For your information, in order to receive the indication, the Credit Bureau will submit a request to the Bank of Israel to receive the credit data regarding you that is included in the database, all in the manner determined by the Governor with the approval of the Committee.
13.10 Any claim made by you in connection with the Service must be made within one year from the date of the occurrence of the incident that gave rise to the cause of action. Otherwise, this will be considered as your waiver of the claim and any claim in connection with it.
If you have any questions regarding the Terms of Use, please contact us by email:
Last updated: 04.03.25
