The Cheetah Experience (CX)
Recipient experiences are a central part of Cheetah’s courier services, and one of the company’s most prominent advantages is its focus on providing a high-quality, tailored and innovative recipient experience through the dedicated CX website. The CX website offers innovative solutions that allow recipients to enjoy personal, accessible, fast and convenient service, while maintaining transparency and full tracking of every action
Cheetah’s CX website, designed for recipients, offers a variety of tools and services that simplify and streamline the process of receiving packages, in order to ensure an optimal service experience. This is an intuitive platform that allows users to conduct themselves independently, flexibly and with maximum comfort, while maintaining the process of receiving the shipment in a professional, transparent and orderly manner.
So what can be done in CX today?
- Real-time tracking : You can track the status of your package in real time, see where it is in its various stages, and how the shipping process is progressing. The CX website offers a simple and convenient tracking system, which provides instant updates with any changes in the status of the package. The tracking includes accurate information about the location, the date of customs clearance, the expected arrival of the package, and more.
- Home Upgrade Options: Want to Be Pampered? You can choose from a variety of options for upgrading the delivery to your home, such as contemporarydeliveries (for example, if the delivery has already arrived at the delivery point and you want us to drop it home for you). Cheetah allows recipients the flexibility to choose different options to suit their individual needs, thus upgrading your experience.
- Automatic notifications and updates: Something happened with the package? No problem! You will receive automatic updates through the website, SMS and email messages about any change in the status of the package, those of you who have downloaded the app will be able to receive all the updates in the notification services (push) directly to your mobile. This way, you always stay updated and aware of the status of the shipment, without the need to proactively check. This service ensures full transparency and prevents delays or unnecessary surprises.
- Securely manage personal information: Cheetah’s CX website ensures that every recipient’s personal details, such as address details, payment details, and other sensitive information, are kept securely and inaccessible to unauthorized parties. The system meets the strictest information security standards.
- Pleasant and user-friendly interface: The website is designed in such a way that it allows each recipient (in different languages) to operate it in an easy and convenient way, with the possibility of performing actions in a simple and clear manner. The unique interface allows any user, even if he is not a technology expert, to operate efficiently, whether it is managing packages, scheduling appointments, or receiving additional services.
- Connecting to additional services: In addition to the tracking platform, the recipient can easily connect to other services offered by Cheetah, such as: leave me a hand at the door, choose a preferred delivery point, save the package for me at the delivery store, and more.
- Options for additional personal service: If you encounter a problem or question, you have the option to contact our customer service via the CX (Main Menu) and receive quick answers or personal support. The quick and professional response allows him to feel safe throughout the entire process of receiving the shipment.
